Shipping & Delivery Policy of OyeCakes

1. Delivery Options: OyeCakes offers two delivery options - Fixed Time Deliveries (charges apply) and Free Deliveries. The delivery time is subject to the location provided by the user.
2. Product Availability: OyeCakes.com will indicate whether the products, such as cakes, gifts, or flowers, are available for immediate delivery or if there are any lead times for certain items.
3. Force Majeure Events: Delivery times may be affected by unforeseen circumstances beyond OyeCakes' control, such as weather conditions, political disruptions, strikes, war, lockdowns, etc. In such cases, OyeCakes will proactively reach out to the customer.
4. Delivery Timeframes: The estimated delivery timeframes will be mentioned, which may vary depending on the delivery location, product availability, and the type of delivery option selected. The cutoff time for same-day standard time delivery is 6:00 pm, same-day fixed time delivery is 6:30 pm, and same-day midnight delivery is 7:00 pm, all in the Indian Standard Time (IST) zone. Delivery Options: Different delivery options may be available, such as standard delivery, express delivery, same-day delivery, or specific time slot delivery. OyeCakes.com will provide details about the available options and any associated charges.
5. Perishable Items: For perishable items like cakes and flowers, delivery will be attempted only once. If delivery fails due to reasons such as a wrong address, recipient not available, premises locked, or recipient refusing delivery, the order will be considered executed, and no re-delivery or refund will be possible.
6. Midnight Deliveries: Midnight delivery is scheduled between 11:00 PM and 11:59 PM on the chosen delivery date. Choosing the delivery date, a day before the occasion is recommended.
7. Fix Time Deliveries: While OyeCakes tries its best to deliver orders within the fixed time slot selected, there could be a variation of +30 or -30 minutes.
8. Delivery of Courier Products: If the order is delivered through a courier agency or third party, OyeCakes does not make any representation or warranty regarding the delivery. The delivery will be subject to the terms and conditions of the courier companies.
9. Hospitals, Hotels, Wedding Halls, Hostels, and Remote Locations: Specific delivery instructions are provided for each of these locations to ensure successful delivery. Please provide accurate information while placing the order.
10. Deemed Delivery: Delivery will be attempted only once. If delivery fails due to the reasons mentioned (wrong address, recipient not available, premises locked, recipient refusing delivery), the order will be considered executed, and no re-delivery, refund, or modification requests will be entertained.
11. Delivery Charges: OyeCakes.com will specify any applicable delivery charges or fees associated with different delivery options or locations. It may vary based on the distance, urgency, or delivery time.
12. Delivery Attempts: The policy may outline the number of delivery attempts the company will make and the steps they will take if the recipient is not available at the provided address.
13. Incorrect Address or Recipient Unavailability: The policy will typically state that the company is not responsible for failed deliveries due to incorrect addresses provided by the sender or if the recipient is not available to accept the delivery.
14. Returns and Refunds: Information regarding the return and refund policy for cakes, gifts, and flowers should be mentioned. This may cover situations where the delivered product is damaged, defective, or does not meet the expectations of the customer.
15. Communication and Updates: OyeCakes.com may outline how it will communicate with the customer regarding the delivery status, including email notifications, SMS alerts, or tracking options.
16. Proof of Delivery: In case of any dispute regarding delivery, proof of delivery will be provided by OyeCakes.